What personal data does SIN&LACE collect and why?

SIN&LACE collects only the personal information necessary to deliver your order and provide the best possible service. This includes your name, email, billing and shipping address, and payment details. We may also collect browsing data through cookies to help us improve the website’s performance and personalize your shopping experience. We use this data to fulfill orders, send updates, improve user experience, and, with your consent, send promotional offers. All data collection and use is fully compliant with GDPR and Dutch privacy law.

Is my personal information shared with third parties?

We only share your personal data with trusted third parties when absolutely necessary. For example, we work with payment processors to handle secure transactions and with logistics providers to deliver your order safely. Marketing tools may receive limited data if you opt in to promotional emails. We never sell your data to external parties. All sharing practices follow strict GDPR rules to protect your privacy and data security.

How does SIN&LACE protect my data online?

We use SSL encryption, secure payment gateways, and access controls to safeguard your personal information. While no system is completely immune to cyber risks, we take proactive steps to minimize vulnerabilities. Your data is stored securely and is only accessed by authorized personnel. SIN&LACE regularly reviews its security practices to ensure compliance with GDPR and Dutch data protection laws. We aim to protect your privacy at every step of your shopping journey.

Privacy Policy

Privacy Policy – SIN&LACE

At SIN&LACE, we are committed to protecting your privacy and ensuring your personal information is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or shop with us.

Who We Are

This policy applies to SIN&LACE, available at www.sinandlace.com. SIN&LACE is operated under Dutch law and complies with all applicable privacy regulations, including the GDPR.

What Personal Data Do We Collect?

We may collect the following personal information when you engage with our website or services:

Name, email address, and phone number
Billing and shipping address
Payment and transaction details
Browsing behavior and device information via cookies
Newsletter subscriptions and communication preferences

For more detailed information on cookies, please see our Cookie Policy.

How We Use Your Information

Your personal data helps us:

Fulfill orders and provide excellent customer service
Communicate order updates and shipping confirmations
Send promotional offers (only with your consent)
Analyze website usage to improve functionality and performance
Personalize your shopping experience, such as displaying relevant products and offers

We may use third-party tools (e.g. Google Analytics, Klaviyo) to help us understand how customers interact with our site. These tools may collect anonymized data such as device type, visit duration, or page views. This helps us enhance the usability and design of our platform.

Lawful Basis for Processing

We rely on several legal bases to process your data, including contract fulfillment, legitimate interest, legal compliance, and your consent.

Who We Share Your Data With

We only share your information when necessary to deliver our services or comply with the law. This includes:

Trusted logistics providers to ensure secure delivery of your order
Payment processors to handle your transactions
Marketing tools (only if you opt in to promotional emails)
Legal authorities if required by law

Your Privacy Rights (GDPR)

If you are located in the Netherlands, the EU, EEA or UK, you have the right to:

Access your personal data
Request corrections or deletion
Restrict or object to processing
Request data portability
Withdraw consent at any time

You may exercise your rights by emailing us at support@sinandlace.com. You also have the right to lodge a complaint with the Dutch Data Protection Authority.

Retention Period

We only keep your data as long as necessary to fulfill your orders, comply with legal requirements, and improve our services. Retention periods vary depending on the type of data collected and your interaction with us.

Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes working with secure payment processors, encrypted connections (SSL), and internal access controls.

However, no method of data transmission over the internet or electronic storage is 100% secure. While we do our utmost to safeguard your data, we cannot guarantee absolute security. By using our website and services, you acknowledge and accept this risk.

SIN&LACE is committed to reviewing and updating its security practices regularly to minimize vulnerabilities and improve data protection where possible.

International Transfers

Orders may be fulfilled from our distribution centers outside the EU, including China. We ensure adequate safeguards and data agreements are in place for international transfers, in line with GDPR guidelines.

Minors

SIN&LACE does not knowingly collect personal information from anyone under the age of 18. If we learn we have data from a minor, we will delete it immediately. If you believe a minor has submitted data to us, please let us know.

Changes to This Policy

We may update this Privacy Policy to reflect new legal requirements or business practices. The most recent version is always available on our website. Significant changes will be communicated to you via email or website notification.

Contact Us

For any privacy-related questions or to exercise your data rights, please contact our support team:

Email: support@sinandlace.com

FAQs

Got a question? We are here to answer

Language

Save 10% off your first purchase