What happens if I want to cancel or change my order?

Once your order is placed, it enters our processing system quickly to ensure fast dispatch. If you need to make a change or cancel your order, please contact us immediately at support@sinandlace.com . While we will do our best to assist, cancellations are not guaranteed once your order has been processed or shipped. All cancellations must comply with our Terms & Conditions, and shipping costs may still apply. For more flexibility, we recommend reviewing your cart carefully before confirming payment.

Am I responsible if someone else uses my account?

Yes. According to our terms of service, customers are fully responsible for the activity under their SIN&LACE account. You must keep your login credentials secure and notify us right away if you suspect unauthorized access. We cannot be held liable for purchases or damages resulting from compromised accounts. To enhance security, we suggest choosing a strong password and not sharing your login with others. Your account is personal and intended for private use only.

Can I return intimate items under your terms?

Our Terms & Conditions clearly state that certain intimate items such as lingerie, crotchless underwear, and toys are not eligible for return once opened due to hygiene regulations. This policy protects all our customers and aligns with EU health guidelines. Exceptions are made only for defective items. For full details, please review our Return & Refund Policy before placing your order.

Terms & Conditions

TERMS & CONDITIONS

Introduction
Welcome to Sin&Lace. These Terms & Conditions govern your access and use of sinandlace.com or sinandlace.nl, which is operated by Sin&Lace. By visiting our website and purchasing products, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you should refrain from using the Site.

We reserve the right to modify these Terms at any time without prior notice. Any updates will be reflected on this page, and your continued use of the Site after such changes shall constitute acceptance of the updated Terms.

Eligibility
The services and products offered by Sin&Lace are intended only for individuals who are eighteen (18) years of age or older. By using the Site, you confirm that you meet this age requirement and are legally eligible to enter into binding agreements. It is your responsibility to ensure compliance with local laws regarding the purchase of our products. Any unauthorized use of our products or services for illegal activities is strictly prohibited.

3. Transactions & Payments
When making a purchase through our Site, you agree to provide accurate and complete billing and shipping information. All orders are subject to acceptance and availability, and we reserve the right to cancel or refuse any order at our discretion. Pricing and product availability are subject to change without prior notice.

Payment processing is handled by third-party payment providers such as PayPal, Klarna, and credit card services. While we ensure the security of our platform, we are not responsible for any security breaches that occur within these external payment systems. If we cancel or modify your order, we will attempt to notify you via the email or phone number provided at the time of purchase.

Products & Pricing Accuracy
Sin&Lace strives to provide accurate product descriptions and pricing information on the Site. However, occasional errors may occur, including mispriced or incorrectly described products. In such cases, we reserve the right to correct any errors and cancel any affected orders before shipment.

The images of products on the Site are for illustrative purposes only. We cannot guarantee that the colors and details displayed on your screen will perfectly match the actual product. Additionally, some items may be available exclusively online and could be subject to limited stock or special return conditions.

Shipping & Delivery
Sin&Lace offers worldwide shipping where legally permitted. Estimated delivery times are provided as guidelines and are not guaranteed. External factors such as customs delays, carrier disruptions, and logistical challenges may affect delivery times.

Once a package has been marked as delivered by the courier, Sin&Lace is not responsible for lost or stolen items. If an issue arises with your delivery, we recommend contacting the shipping carrier directly. Customers are responsible for any customs duties, import taxes, or additional fees imposed by their local authorities.

For detailed shipping policies, please refer to our Shipping Policy page.

Returns & Refunds
Customers may request a return within fourteen (14) days of receiving their order, subject to our Return Policy. To qualify for a return, items must be unworn, unused, and returned in their original packaging with tags attached.

For hygiene and safety reasons, certain products, such as lingerie, intimate items, and any product that has been opened or used, are not eligible for return. Refunds will be processed within fourteen (14) business days after the returned items are received and inspected.

For further details, please review our Return & Refund Policy.

Privacy & Data Protection
Sin&Lace is committed to protecting your privacy and personal data. We implement security measures to safeguard your information, but no method of transmission over the internet is entirely secure. By using our Site, you consent to our data collection practices, including the use of cookies and marketing communications, unless you choose to opt out.

We do not sell customer information to third parties. However, we may share certain data with third-party service providers for purposes such as order fulfillment, analytics, and marketing operations. For a comprehensive overview of how we handle personal data, please refer to our Privacy Policy.

Chargebacks & Fraud Protection
If a chargeback is initiated without prior communication with us, Sin&Lace reserves the right to block future transactions from the individual responsible. Fraudulent chargebacks will be contested using all available transaction records. Customers are encouraged to contact our support team before initiating any disputes through their payment provider.

Buy Now, Pay Later (BNPL) Services
If you choose to use a third-party financing option such as Klarna or Riverty, the terms and conditions of the respective payment provider will apply to your transaction. Sin&Lace is not responsible for any fees, interest, penalties, or agreements you enter into with these third-party services.

User Accounts & Security
If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials. Sin&Lace is not liable for any unauthorized transactions made through compromised accounts. If you suspect any unauthorized activity, you should notify us immediately.

No Resale Policy
Products purchased from Sin&Lace are intended for personal use only and may not be resold for commercial purposes. We reserve the right to cancel or reject orders suspected of unauthorized resale activity.

Loyalty & Subscription Programs
Sin&Lace may offer loyalty programs and subscription-based services. We reserve the right to modify or discontinue these programs at any time. Loyalty points, discounts, or rewards have no cash value and cannot be transferred, sold, or exchanged for monetary compensation.

Intellectual Property
All content on the Site, including images, text, branding, and product descriptions, is the property of Sin&Lace and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited and may result in legal action.

Limitation of Liability
Sin&Lace is not responsible for any injuries, health issues, or damages resulting from the improper use of our products. Customers should read and follow all product instructions carefully. In any dispute, our maximum liability is limited to the total amount paid for the product in question.

Dispute Resolution & Governing Law
These Terms & Conditions are governed by the laws of The Netherlands. Any disputes shall be resolved through binding arbitration inThe Netherlands, and by using our Site, you waive the right to participate in class action lawsuits.

Changes to Terms & Conditions
We reserve the right to update or amend these Terms at any time. The most recent version will always be available on this page. Continued use of the Site after modifications indicates acceptance of the revised Terms.

Contact Information
For any inquiries regarding these Terms & Conditions, please contact us at:
📧 Email: support@sinandlace.com

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