Can I return lingerie if I’ve tried it on?

We understand you want to ensure the right fit, but due to hygiene regulations, we can only accept returns if the lingerie is unworn, unwashed, and all tags and hygiene seals remain intact. Trying on over your own underwear is fine, but any visible signs of wear, scent, or damage may void your eligibility for a refund. For best results, please consult our Size Chart before ordering to avoid disappointment.

How long does the refund take after returning my item?

Once we receive your returned item(s), our team will inspect them and confirm whether they meet the return conditions. If approved, we’ll process your refund within 5–7 business days. The funds will be credited to your original payment method. Please note that some banks or card issuers may take additional time to release the amount. You’ll receive an email update as soon as your refund has been issued.

Do I need to pay return shipping costs?

Return shipping is the responsibility of the customer unless your item is faulty or incorrect. We strongly recommend using a trackable and insured shipping service. If you're returning items internationally, remember to label the parcel as "Returned Goods" to avoid extra customs charges. If return postage is not covered and customs fees are incurred, we may deduct these costs from your refund.

Return Policy

Return & Refund Policy – SIN&LACE

Our return policy is designed to be clear, fair, and in line with Dutch and EU consumer protection laws. We value your trust and want you to feel confident with every purchase. Whether you’ve ordered the wrong size or simply changed your mind, our goal is to make the return process smooth and hassle-free. Need sizing advice before reordering? Visit our Size Chart for detailed fitting support. We understand that a luxury lingerie purchase is personal, and your satisfaction matters to us at every stage — from browsing to final delivery.

Return Eligibility

You may return eligible items within 14 days of receiving your order. To qualify for a refund, returned products must meet the following criteria:

Items are unworn, unwashed, and in original packaging
All tags and hygiene seals are intact
You provide valid proof of purchase (e.g., order confirmation)

Items that do not meet these requirements may be denied for return or refunded at a partial rate depending on condition. We appreciate your care in preserving the condition of each item during your return delivery.

Non-Returnable Products

Due to hygiene regulations, we are unable to accept returns for the following unless they are received in a defective condition:

Underwear (panties, briefs, thongs)
Bodysuits and hosiery (if the hygiene seal or packaging is broken)
Intimate toys and personal-use items (once opened or packaging seal broken)

How to Start a Return

To initiate a return, please email our Customer Support Team at support@sinandlace.com with the following information:

Your full name and order number
The item(s) you wish to return
Reason for return
Photographs if the product is defective or damaged

Once approved, we will provide you with detailed return instructions including our return address and steps to ensure safe delivery back to us.

Refund Process

Once your returned items are received and inspected, you will receive an email confirming whether your refund is approved. Approved refunds will be issued to your original payment method within 5–7 business days. Please note:

Original shipping costs are non-refundable unless the return is our fault
Processing time may vary depending on your bank or card issuer

Refunds are always processed with care to ensure transparency and traceability for your original purchase.

Exchanges

We do not offer direct exchanges. If you want a different size or item, please return your product for a refund and place a new order. This ensures quicker service and item availability, especially during high-demand periods.

Defective or Incorrect Items

If you receive a defective or incorrect product, contact us immediately at support@sinandlace.com with photos and a short description. We’ll send a replacement or issue a full refund — including delivery fees — at no extra cost to you.

Return Shipping Costs

Customers are responsible for shipping unless the item is defective or incorrect. We recommend using a trackable and insured shipping method, as we cannot refund items lost in transit without proof of return. Proper delivery handling ensures your return is received safely and in good condition.

International Returns

If you’re returning from outside the EU, clearly mark the parcel as “RETURNED GOODS” to avoid extra customs charges. Any unpaid customs will be deducted from your refund.

Your Rights Under EU Law

This policy respects your rights under Dutch and EU law, including your right to cancel an online purchase within 14 days without stating a reason. More info: European Consumer Centre Netherlands. However, certain items are excluded due to health and hygiene reasons.

Still Have Questions About Our Return Policy?

Contact us at support@sinandlace.com. Our team responds within 1–2 business days and is here to support your shopping journey.

Want to know more about how we ship your order? Visit our Shipping Policy for details on delivery times, packaging, and tracking.

We’re committed to making your experience exceptional — from your very first purchase to every secure and discreet delivery, and even returns. Thank you for choosing SIN&LACE.

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