How long will my SIN&LACE delivery take?

Delivery times depend on your location. For orders in the Netherlands, Belgium, or the UK, you can expect your package within 5–9 business days. For the United States, Canada, EU, and other international locations, delivery typically takes 7–12 business days. Please note that these are estimates and delays can occur during high-volume periods or due to customs inspections. Once your order is processed and shipped, you will receive a tracking code to follow your delivery journey from our international warehouse to your doorstep.

Will my lingerie be shipped discreetly?

Yes, all SIN&LACE packages are shipped in plain, unbranded packaging to protect your privacy. There are no visible logos, product names, or hints about the contents on the outside of the parcel. Inside, items are securely and elegantly wrapped for a luxurious unboxing experience. Whether you're ordering for yourself or gifting someone special, our discreet delivery ensures complete confidentiality and peace of mind.

Do I have to pay customs or import taxes?

If you're ordering from outside the EU, your package may be subject to import duties, VAT, or customs fees. These charges are determined by your country’s local regulations and are the responsibility of the customer. They are not included in your SIN&LACE checkout total. We recommend checking your local customs policies before placing your order to avoid any unexpected fees or delivery delays. Our team will always declare your items accurately to prevent processing issues at customs.

Discreet Delivery with SIN&LACE

Shipping, Delivery & Fulfilment Policy – SIN&LACE

Welcome to the SIN&LACE delivery and fulfilment policy. We are committed to making your shopping experience smooth and satisfying — from checkout to discreet delivery. Whether you're selecting seductive lingerie or intimate accessories, your parcel will arrive securely and on time. We work with trusted shipping companies and logistics partners to ensure your order is handled with precision and care.

Delivery Options & Estimated Arrival Times

Netherlands, Belgium, Germany: max. 3 working days when the product is in stock. About 4–9 business days when the product needs to be ordered at our supplier.

Estimated delivery times may vary due to customs checks, high-volume periods, or local courier delays.

Order Handling & Dispatch Times

Orders are prepared within 2–3 business days (excluding weekends and public holidays). As soon as your items are ready, you'll receive a confirmation email detailing your order status and tracking code. During promotional periods or holidays, dispatch may take slightly longer, but our fulfilment team works diligently to ensure minimal delays.

Tracking, Notifications & Support

Each package is traceable using the provided tracking link sent to your email. You can follow your delivery from warehouse to doorstep. If you haven't received your tracking information within a few days, please check your spam folder or contact our team at support@sinandlace.com.

Stock Availability & Order Completion

Our products are dispatched directly from our international warehouse. Although we maintain accurate stock levels, unforeseen inventory gaps may occasionally occur. In such cases, you will be contacted promptly with alternative options or a refund offer.

Packaging & Discreet Delivery

We understand the importance of privacy. All SIN&LACE orders are shipped in plain, unbranded packaging. There are no logos, product names, or identifying details on the outside of the package. This ensures discreet delivery — perfect for gifting or personal discretion. Inside, your products are wrapped securely to ensure a luxurious unboxing experience.

Service Limitations & Delivery Zones

We provide international delivery to most regions around the world. However, due to local regulations or courier restrictions, some destinations may be excluded. If you're unsure about delivery availability in your country, reach out to our support team prior to placing your order.

Taxes, Import Duties & Customs

All international orders may be subject to customs inspection and additional duties or taxes. These charges are the responsibility of the customer and are not included in the checkout total. We recommend verifying local import policies before ordering to avoid unexpected costs or delays.

Trusted Couriers & Shipping Services

We work exclusively with reliable shipping companies and global courier partners known for safe and secure services. From handling to hand-off, your package is protected throughout every stage of the journey. Our team monitors deliveries to ensure accuracy and accountability.

Modifying or Cancelling Orders

If you need to update your delivery address or cancel your order, please contact us within 12 hours. After your parcel has been dispatched, changes may no longer be possible due to the rapid nature of our processing system.

More Than a Delivery

At SIN&LACE, we believe delivery should be just as elegant as the items inside. Whether you’re treating yourself or someone else, we make sure every order arrives beautifully, discreetly, and reliably. Our process includes free delivery with orders above €70, real-time tracking, and high-quality shipping services. This is all part of our commitment to deliver you the best quality product and experience.. For more information on returns, visit our Return Policy. While waiting, browse our Sexy Sets Collection for your next intimate look.

Need Help?

Still have questions about your order, tracking, or shipping services? Email support@sinandlace.com and our team will be happy to assist you. Your satisfaction and privacy are our top priorities.

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