How can I get help with my lingerie order?

If you need help with your order — whether it's a question about sizing, delivery, or returns — you can reach our support team at support@sinandlace.com . We aim to respond within 1–2 business days. You can also reach out via Instagram DM at @sin.and.lace if you prefer social contact. Please include your order number for faster assistance.

What’s the fastest way to contact SIN&LACE customer service?

The quickest way to contact our customer service team is via email: support@sinandlace.com . This channel is monitored daily (excluding weekends and holidays), and our average response time is 1–2 business days. For quick questions, you may also try our Instagram DM. For detailed inquiries, we always recommend email so we can track and resolve your issue efficiently.

Can I get personal help with lingerie sizing?

Yes, absolutely. If you're unsure about sizing or need a recommendation for a specific fit or style, our team can provide personalized advice. Simply email us at support@sinandlace.com with your measurements or questions. We also suggest browsing our Size Guide for helpful charts and tips before placing your order. Our goal is to help you feel confident in every piece you wear.

Contact SIN&LACE – Customer Service, Support & Order Help

How can we help you?

At Sin&Lace, we believe in delivering exceptional service to match our luxurious lingerie and intimate wear. Whether you have a question about an order, need styling advice, or require assistance with returns, our dedicated team is here to help.

How to Reach Us

Email: For all inquiries, reach out to us at support@sinandlace.com. We aim to respond within 24 hours.

Order & Shipping Inquiries: If you have questions about your order status, tracking, or shipping, please include your order number in your email for faster service.

Returns & Exchanges: Need to return or exchange an item? Visit our Returns & Exchanges page for full details.

Product & Sizing Help: Unsure about fit, fabric, or styling? Our experts are happy to assist! Contact us for personalized recommendations.

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